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In the modern world we are all constantly connected, but this comes with risks. As most cybersecurity specialists will tell you, the biggest vulnerability in any system is the user—whether at home or work.

The most common ways in which hackers break into systems are via attacks on users such as phishing, rather than by breaching technical infrastructure. As much as 94% of all malware is delivered via email, while phishing is the primary means of attack in 41% of all incidents. This risk is also increasing, with 75% of security experts reporting an overall rise in cyberattacks year on year in 2023.

Many corporate IT teams have been spending heavily on training users to be more wary of such attacks. However, this has tended to focus on best practice in the workplace. In public areas, where people's guards might be lowered, it's quite a different story.

I've recently seen several examples of this for myself. As a certified ethical hacker with years of experience in cybersecurity and contributing to cybercriminal investigations, I can't tell you how easy it is for these kinds of situations to be exploited by bad actors.

In the first incident, I was in a shop buying some household items. While I queued, staff were asking customers for email addresses to send them e-receipts for their items.

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