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Telcos struggle to provide quality service amid poor output

The current state of data connectivity has reached a critical point, where even minimal online activities, such as streaming short videos (approximately 100 megabytes), have become increasingly difficult due to persistently slow and unreliable data speed.

Fundamental services like WhatsApp messaging, which typically require negligible data consumption, are now experiencing significant disruptions, including delayed message delivery and frequent failures.

Sunday PUNCH gathered that the service decline was partly due to maintenance challenges during the heat of the protests, of which about 22 people died, according to Amnesty International.

Many telecom base stations, crucial for maintaining network operations, require regular upkeep and diesel to remain functional.

However, the protests, which began peacefully but eventually escalated, have hindered site workers from reaching these base stations. This has led to delays in maintenance and exacerbated the network issues.

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