Workplace communications platforms such as Slack and Microsoft Teams are sometimes accused of reducing productivity by distracting workers with constant messages and the need to respond to them.
But new research by Wen Wen, associate professor of information, risk, and operations management (IROM) at Texas McCombs, shows that companies can use them to do the opposite: to motivate workers.
How? By praising successful employees in all-staff channels that everyone can see—especially when they can't see one another face-to-face.
The paper is published in the journal MIS Quarterly.
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