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OPay recommits to safekeeping customers’ funds

OPay’s Public Relations Manager at Bracken Media, Ayobami Ajenipa, said that while the company’s drive for financial inclusion was ongoing, it was determined to keep customers’ funds safe.

“For being the leader in the market, we boast of a large number; we cannot avoid that there would be complaints. Our competitors would have complaints too but by us being a major player, ours would inevitably be pronounced and somewhat blown out of proportion by the demarketing antics of our competitors.

“However, we have been releasing features that can help to secure their funds. These features are being released like the Nightguard. There is another security feature, we just released the USSD code, and these are very novel innovations that even our competitors are not yet offering. It is very novel in the space with more to come.

“For this year, OPay is focusing on security. We have a whole campaign called the Security series through which we want to reassure our customers that ‘OPay is secure, you can trust OPay’and these are what we have put in place to ensure that our customers are safe.”

Speaking further on efforts to keep customers’ funds safe, the Business Development Manager at Bracken Media, Godswill Okwuchi, said the efforts are already being made to resolve complaints as soon as possible.

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