The Head of Media and Communications at NCSI, Mrs Jennifer Orode, said, “The survey, which is in its second edition, is an annual customer service survey platform that has had over 1,000 Nigerians join the NCSI 2024 survey as volunteers, who are committed to improving service delivery across the country.
“The NCSI survey platform opened on July 1, 2024, and is accepting responses throughout the year, while the volunteer programme, which runs for 16 weeks, began on September 1 and will conclude on December 31, 2024.”
According to Orode, the NCSI survey website is the core platform where citizens and non-citizens alike rate the standard of services provided by banks, fintech companies, eateries, GSM and internet service providers, hotels, hospitals, among others.
She stated that using eight service evaluation parameters, along with two sector-based questions, the NCSI collects and analyses feedback, culminating in a comprehensive report at the end of the year on the state of customer service in Nigeria.
She explained that the report would provide actionable recommendations based on citizen feedback.
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