What do you believe is the single most important factor driving up the cost of living in Nigeria?

The travel agency’s MD stated this while speaking with The PUNCH on how the company has fared in the last 18 years of its existence.

He said, “The three critical elements that are essential in running a successful travel agency are human capital, technology and business development management process. One of the things that has helped us in this journey is the quality of our people in giving exceptional and impeccable services through highly effective people.

“So, when we have a blend of people and cutting-edge technology, we can have proper automation processes. We are using effective and knowledgeable people to achieve impeccable services.”

Ikotun stated that the company’s biggest challenge during its growing stage was the rate at which staff members of the company travelled abroad in search of greener pastures or how they were poached by other competitors after such staff must have been trained by Finchglow.

“The journey has not been easy especially in this era of Japa because as we were training them, they are leaving. Our company has been like a training ground because of our drive for success. Most times when we train personnel, other travel agencies come to poach or you see them relocate.

• Read More