Issues such as delayed access to prepaid meters, requests for bribes, and illegal disconnections are among the major complaints raised by consumers.
A senior staff member of Abuja Electricity Distribution Company, speaking on the condition of anonymity, told The PUNCH that customer service delivery in Bwari Area Council was deplorable.
“I don’t know if it is because we are far from town, but the customer service here is not friendly at all. They extort customers at will,” the source said.
The source noted that some officials of AEDC often disregard proper verification procedures before installing meters.
According to the source, the Licensed Electrical Contractors Association of Nigeria is responsible for inspecting homes for the Meter Asset Provider reading, after which customer service is supposed to certify the type of meter to be installed within a week.
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