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At what stage should people be given the power to overrule AI in the workplace? New research suggests sooner is better.

Giving employees the power to overrule AI decisions from day one boosts motivation and enhances learning, according to a new study.

"Imagine you're a financial specialist at a bank," says Business School lecturer Dr. Frank Ma. "You input details for a mortgage application, and the AI system recommends declining it. While the system is based on hard data, as a human, you can recognize nuances—'soft' information—that AI can miss. This is where the ability to overrule the system is beneficial."

Dr. Ma, along with researchers Stijn Masschelein and Vincent Chong from the University of Western Australia, conducted a series of online tasks with 161 participants. The tasks were designed to simulate real-world scenarios in sectors where AI is utilized in decision-making.

Their findings suggest that when employees are empowered to overrule AI decisions early on, they become more motivated and better equipped to understand complex tasks.

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