Absa Bank headquarters along Waiyaki Way in Nairobi. [Wilberforce Okwiri, Standard]
A bank will pay its customer Sh1.8 million after a failed Visa Card transaction was declined abroad.
High Court Judge Hedwig Ong’udi agreed with the magistrate’s court that Absa had inconvenienced Robert Mochache when his prepaid debit card issued by the lender was declined by an airline when he was paying for an air ticket.
She however reduced the amount awarded by the lower court from Sh3 million after finding that it was high.
According to her, Mochache did not provide evidence on whether he reached out to Absa on the material day to express his experience with the Visa card.
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