United Parcel Service (UPS) driver pushes a dolly of packages towards a delivery van on a street in New York.
As much as consumers love shopping online, most hate to shell out for shipping charges. Paying for return shipping is even worse.
These days, 77% of shoppers check the return policy before making a purchase, according to a September survey of 1,500 adults by GoDaddy. Nearly a third, 30%, of consumers said paying for return shipping was more annoying than jury duty and going to the Department of Motor Vehicles.
When it comes to winning over customers, return fees matter, other reports also show.
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