While the big US carrier has taken "aggressive" steps to remedy the ill-conceived booking system changes that drove away consumers, the problem "will continue to impact (American's) revenue performance and earnings through the remainder of the year," the carrier said.
Profits in the second quarter were $717 million, down 46.4 percent from the year-ago period. Revenues rose two percent to $14.3 billion, a record.
In May, American announced the departure of Vasu Raja as chief commercial officer who had overseen a revamp that was meant to have customers book directly through the airline and its app instead of going through corporate travel managers or online platforms.
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