According to her, the key transformation ecosystem also consisted of zero tolerance for activities inimical to passengers’ safety, particularly the harassment of passengers and touting within and around the airport vicinity.
Kuku also commended NANTA’s advocacy for fair play in the aviation sector, promising to collaborate with registered travel trade professionals who are members of the association.
She said, “We are willing to work with your association to address the concerns you have raised and also strengthen the bond of partnership between FAAN and NANTA for a better and secure environment for all stakeholders in the airport community.”
On the request for a space for a dedicated NANTA help desk at the airports across the country for travellers’ awareness and information sharing, Kuku described the request as critical to impacting the ongoing transformation at the airport and urged the group to submit the names of its members who would work closely with the FAAN protocol unit in achieving the same.
“We welcome your ideas and collaboration, which will improve the quality of passenger service, provide accurate travel information, ambush misinformation, and also help to identify and eliminate touting at airports.
Subscribe our newsletter to stay updated
Thank you for subscribing!
Subscribe our newsletter to stay updated
Thank you for subscribing!
