Cabinet has approved the National Business Process Outsourcing (BPO) Policy, increasing Uganda’s chances of emerging as Africa's pre-eminent outsourcing destination.
The policy has a multifaceted strategy to cultivate a flourishing BPO ecosystem, seeks to streamline business processes, ensure cost-effectiveness, expand market access, nurture skilled talent, and develop cutting-edge infrastructure.
This development also poses the chances of creation of more than 100,000 jobs among youths.
Drafted in April 2023, the National BPO policy, which was born out of extensive engagements and benchmarking initiatives by the Ministry of ICT and National Guidance, emerges as a solution amid this challenging landscape, according to officials.
The ICT and National Guidance minister, Dr Chris Baryomunsi, said the policy signifies a watershed moment for Uganda.
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